Privacy Policy

Vimport (vimport.shop) is a cash on delivery store. That means we only ask for the details needed to get your parcel to your door — nothing more. This page explains what we collect, why we need it, and how we look after it.

1. What We Collect

There are two kinds of information:

a) Details You Give Us

• Your name and phone number: We use these to call you and confirm your order before dispatch
• Your delivery address: House address, area, and city, so the rider can find you
• Your order details: Which products you picked and the order amount

b) Details Collected Automatically

• Device basics: Browser, phone or computer type, operating system
• Browsing activity: Which pages you open and how you reached our site
• Cookies: Small files that remember your cart and help us see how the site is used

2. Why We Need It

Your details are used for everyday store work, such as:

• Confirming your order: Our team calls you on the number you gave before we ship anything
• Delivering your parcel: Free delivery anywhere in Pakistan, paid by cash on arrival
• Helping you out: Answering your questions and sorting out any problem with an order
• Keeping you posted: Sending order and delivery updates, plus offers if you have agreed to receive them
• Making the site better: Seeing which pages people use so we can fix what is confusing
• Following the law: Meeting any legal requirement that applies to us in Pakistan

3. Who Sees Your Information

We never sell or rent your details to anyone. The short list of people who may see them:

• Courier companies: They get your name, phone number, and address — only so they can deliver your parcel and collect the cash payment
• No banks or card companies: Since you pay cash on delivery, no card or bank details ever pass through our site
• Authorities: Only if a law, court order, or government body requires it
• Analytics tools: Services like Google Analytics show us overall site traffic in anonymized form, not your personal identity

4. Cookies

Like most online stores, vimport.shop uses cookies to:

• Keep items in your cart while you browse
• Understand which products and pages get the most attention
• Show you our ads on platforms like Google, Meta, and TikTok

Your browser settings let you block or clear cookies whenever you want. Some parts of the site, like the cart, may stop working smoothly without them.

5. Ads & Remarketing

We run ads to let people know about our beauty, home, and grooming products. For that we may use:

• Google Ads: Remarketing tags and conversion tracking
• Meta (Facebook/Instagram): The Meta Pixel for measuring ad results
• TikTok: The TikTok Pixel to see which ads work

These tools collect anonymized visit data, not your name or address. If you would rather not see personalized ads, you can turn them off inside each platform's own ad settings.

6. Keeping Your Details Safe

We take sensible steps to guard your information from misuse, leaks, or unwanted access. Honestly though, no website on earth can promise 100% security — so we keep what we store to a minimum, and remember: paying cash on delivery means your bank details never touch our system at all.

7. How Long We Keep It

We hold on to your details only as long as we genuinely need them. Order records stay with us for at least 1 year, since we need them to handle 7-day exchange claims, courier follow-ups, and basic bookkeeping.

8. Your Choices

Your data belongs to you. At any time you can:

• Ask what we have: Request a copy of the details we keep about you
• Fix mistakes: Ask us to correct a wrong phone number, address, or name
• Ask us to delete: Request removal of your details, unless the law says we must keep them
• Stop promotions: Unsubscribe from offer messages whenever you like

Just email customersupport@vimport.shop and we will take care of it.

9. Children

Vimport is meant for adult shoppers. We do not knowingly collect details from anyone under 13. If you think a child has shared their information with us, email us and we will remove it right away.

10. When This Policy Changes

If we change how we handle your data, we will update this page and change the date at the top. It is worth glancing at this page now and then, especially before placing a big order.

11. Talk to Us

Questions about your data, or anything else? We are happy to help:

• Email: customersupport@vimport.shop
• Hours: Mon – Sat, 10:00 AM – 7:00 PM (PKT)

You may also want to read our Terms & Conditions or our Refund Policy (7-day exchange for damaged or wrong items).